Refund & Exchange Policy

Effective Date: August 5, 2026

At My Farm Naturals, we are committed to delivering fresh, natural, and high-quality products. Due to the nature of our food products, we maintain strict quality and hygiene standards. Please read our Refund & Exchange Policy carefully before placing your order.

1. Returns & Refunds

Due to the perishable and consumable nature of our products, My Farm Naturals does not accept returns or provide refunds once an order has been delivered.

However, if you receive a damaged, defective, or incorrect product, we are happy to assist you with a replacement through our exchange process.

2. Exchange Eligibility

You may request a product exchange if:

• You receive a damaged product.
• You receive the wrong product.
• The product is defective upon delivery.

To be eligible for an exchange:

• You must notify us within 24 hours of receiving your order.
• The product must remain unused, unopened, and in its original packaging.
• All seals, labels, and packaging must be intact.

3. Proof Required

To process your exchange request, please provide the following:

• A clear unboxing video recorded from the moment the package is opened.
• Clear photographs showing:
  • The product received
  • The shipping package
  • The invoice or order label (if available)
  • The damaged, defective, or incorrect item

These images and videos help us verify the issue and process your request as quickly as possible.

4. Exchange Approval

Once your request is received:

• Our quality assurance team will review the submitted photos and videos.
• If your request meets our eligibility criteria, we will arrange for a replacement product at no additional cost.
• If the claim cannot be verified or does not meet the eligibility requirements, the exchange request may be declined.

The decision of My Farm Naturals after inspection will be considered final.

5. Non-Eligible Cases

Exchange requests will not be accepted in the following situations:

• Request made after 24 hours of delivery.
• Product has been opened, consumed, or used.
• Damage caused due to improper storage or handling by the customer.
• Minor variations in color, texture, or taste that naturally occur in farm-fresh or handmade products.
• Incorrect shipping address provided by the customer.

6. Refunds

Refunds will only be processed if:

• A replacement product is unavailable, or
• My Farm Naturals is unable to fulfill the exchange request after approval.

If approved, the refund will be processed to the original payment method within 5–7 business days, subject to the processing time of your bank or payment service provider.

7. Contact Us

If you have any questions regarding this Refund & Exchange Policy or need assistance with your order, please contact our customer support team through our website:

Website: https://myfarmnaturals.in/

We are committed to resolving your concerns promptly and ensuring you have a satisfying shopping experience with My Farm Naturals.